The second-hand marketplace Users Share Displeasure About Size Updates
Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for female and kids' apparel but did not contact all shoppers about the modification.
Social Media Backlash
Numerous buyers and vendors are expressing on platforms stating that platform listings now display a different size category versus the original listing as a result of the reclassification.
The company said the updated approach better aligns with similar services.
The platform has recommended to examine their items and manually change the size when needed, which has left users frustrated.
Measurement Approach Modifications
Previously, the measurements included numerical and alphabetical indicators, for instance S/8 or M/10.
The revised method features a letter with a size spectrum like S/UK 8-10.
With some products, the sizing has been recategorised - for example a size L was previously a 12 but currently displays as UK 16-18.
Member Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, from Glasgow, said garments she listed featuring size 14 markings were appearing on the platform as measurements 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she stated.
Manual Updates
A different user, from Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"This situation is especially annoying, because of my ongoing medical condition and Vinted sales have been crucial following partial earnings loss," she explained.
Service Background
The app has more than 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: earlier, the platform withdrew an update to its shipping options due to shopper criticism.